Negotiation Skills
Need help with negotiating?  This highly practical and interactive workshop will equip you with targeted strategies, tools and skills to more effectively conduct negotiations.  The course will cover general negotiation skills including human behavioural aspects, techniques, objectives, and strategies.  The use of role-plays and interactive scenarios in the workshop will help to embed your new negotiating skills.

Working in Teams
This practical and interactive workshop will provide you with an understanding of team work and strategies on how to work in a successful team.  You will gain an understanding of your role as a team member and increase your knowledge of different working styles within a team.   You will also gain an appreciation of how your contribution as a team member is important to the effective operation of your team.

Giving & Receiving Workplace Feedback
Everyone has the capacity for giving useful feedback and some people use it to more effect than others  This interactive and practical workshop will teach you to recognise the characteristics of effective and ineffective feedback, and understand the impact different communication styles have on the giving and receiving of feedback. You will learn a simple, powerful model for delivering balanced feedback, especially in challenging feedback situations.  The use of case studies and role-plays in the workshop will provide a platform from which you can recognise and critique effective and less effective approaches to giving and receiving feedback.

Working with Difficult People
How do you cope with contentious encounters with a wide variety of people?  This practical and interactive workshop will show you how to collaborate effectively even when personalities, priorities, work styles and opinions differ.  Learn how to prepare for and conduct yourself during a difficult interaction, and obtain tips on how to work with a range of difficult behaviours.

Equity & Diversity Awareness
Are you aware of the principles of equity and diversity?  This interesting and informative course covers the legislative and policy framework for the principles of equity and diversity in the workplace. It covers the concept of fair treatment, giving everyone the opportunity to make the best of their talents and abilities.  It also looks at diversity in the workplace, covering the individual differences of staff - gender, age, language, ethnicity, cultural background, sexual orientation, religious belief and family responsibilities. 

Workplace diversity involves recognising the value of individual differences and managing them in the workplace.  This course will show how an awareness of the principles of equity and diversity can contribute positively to effective work practices and outcomes.

Cross Cultural Awareness
What is Cultural Awareness?  Do you want to understand and respect cultural differences but still need to get things done effectively?

Most Australian workplaces reflect the cultural diversity of our society.  Working with colleagues who have a different cultural perspective can be both interesting and challenging.  This interactive workshop will help you understand and respect cultural differences, enabling you to work more effectively as a team and provide better customer outcomes to our culturally diverse community.